Bright House Networks bills in advance for monthly services that are payable by the "Date Due" as printed on your monthly statement. If your payment is not received by the "Date Due" your account may become delinquent, and a late fee may be charged to your account. Once your monthly statement reflects a late fee, it is important to make payment immediately to avoid disconnection of service. If a collection representative visits your home or you have received a tag on your door, please follow the instructions printed on the tag. If your account is disconnected due to non-payment, your services may be reconnected by paying all past due amounts, the reconnection fee, and the first month of service in advance.

You can receive information regarding your statement 24 hours a day through our automated services feature by calling our customer service phone number.

When mailing your payment, please allow 5 to 7 days for postal delivery. Your payments may be mailed to the following address:

P. O. Box 31501
Tampa, FL 33631-3501

If you discontinued your service and are due a refund from Bright House Networks, a check will be issued to the account holder after all outstanding charges have been cleared. This includes outstanding pay per view charges and unreturned equipment.

Moving?

If you are moving, Bright House Networks will transfer your cable service to your new address in the immediate service area. We will transfer your account balance, equipment, and payment history to your new account. For the transfer to be completed, the service at your new address must be activated. At the time of installation at the new address, payment is required for your prior balance.

Bright House Networks Equipment

The Equipment issued at the time of your installation or upgrade is the property of Bright House Networks. Upon discontinuance of your service for any reason, all Bright House Networks Equipment should be returned to Bright House Networks within seven days in the same condition as when it was received, ordinary wear and tear excepted. Failure to return the Equipment to Bright House Networks will result in charges to your account as follows: up to $525.00 per digital box; up to $475.00 per High Speed or Digital Phone modem; up to $200.00 per non-addressable box; up to $100.00 per cable card; and up to $15.00 per remote control. Damages to the Equipment, other than normal wear and tear, are also the responsibility of the customer. Those charges vary with the extent of the specific damage.

There should be no alterations or tampering at any time with the Equipment issued by Bright House Networks. Alterations or tampering with Bright House Network's equipment may be punishable by fine or imprisonment or both.

Access to customer's premises

Your residence should be available for the inspection, repair, replacement or removal of the Equipment between 8:00 A.M. AND 8:00 P.M. Monday through Saturday. Proper authorization should be acquired if you are not the owner of your residence.

In the event you decide to disconnect your Service, please provide at least one week (seven days) notice to Bright House Networks.