The Bright House Networks Service and Satisfaction Guarantee
Your time is valuable and so is our commitment to you. We offer convenient service times based on your schedule.
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If we ever miss a scheduled service call due to our error, we'll give a $20 credit upon your request.
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If we miss a scheduled installation appointment due to our error, we'll waive your installation fee.
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If you are not completely satisfied with your service in the first 30 days, please let us know.
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If, at any time, you have a concern about your service or if we can improve your service in some way, give us a call. Our service representatives are here to help.
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Warranties and Limitations of Bright House Network's Liability
Bright House Networks hereby warrants and grants an express warranty to the user of any product purchased from Bright House Networks as follows:
Bright House Networks hereby warrants that any such product shall be free from defects in material and workmanship for a period of 90 days from the date of purchase receipt. Bright House Networks shall repair or exchange the products at its principal place of business upon the discovery of any such defect in material or workmanship during the period.
In the event that the product or any portion thereof is not installed or used in accordance with the manufacturer's specifications, any and all warranties either expressed or implied shall be and are hereby voided. Only upon the proper installation and use of the items shall this warranty or any other warranties apply.
Except to the extent expressly provided here and above and in lieu of all other warranties, there are no warranties, expressed or implied, including but not limited to, any warranties of merchantability of fitness for a particular purpose for the above described item or items.
As a customer, you are aware that Bright House Networks will maintain the Network to the best of its ability, but assumes no responsibility for any Service interruptions and/or property or Equipment damages due to circumstances beyond its reasonable control including, but not limited to, acts of God, power failure, equipment failure, and lightning damage, etc.
Bright House Networks shall have no responsibility for the operation of, or repairs to the Customer's personal equipment (including, but not limited to televisions, VCR's, computers, etc.) or the replacement of any remote control batteries.
In no event shall Bright House Networks be liable for any incidental, special, consequential, or punitive damages, including, but not limited to, loss of profits, loss of business or business opportunity, loss of use, etc. The liability of Bright House Networks for actual proven damages for any cause whatsoever, (including but not limited to any failure of or disruption of service), an amount equivalent to charges payable by customer under the agreement for the service during the period such damages occurred.
