- How can I subscribe to Bright House Networks?
You can subscribe to Bright House Networks on the web, 24 hours a day, seven days a week by going to Order Online on your local Bright House Networks' website. You can also visit a local Bright House Networks Customer Service Center, or Sales and Networks Demonstration Center, or you can call 1-866-898-9101.
- What kind of services are available?
Bright House Networks offers Digital Cable, High Speed Internet, Digital Phone, premium movie channels, on demand services, Digital Video Recorders, and HDTV.
- How do I find what services cost?
Our current prices are listed on the web site Pricing page.
When you go to Order Online on the web site, and choose the services you want, we will give you an exact price for your individual plan**. We can also give you a price quote when you call 1-866-898-9101 or you can visit a Bright House Networks Demonstration Center. Bright House Networks also publishes our rates and services in our annual notification as well as in the Customer Welcome Guide we distribute to all new customers**.
**Does not include installation and state and local communications taxes.
- What if I want to add new services to the Bright House Networks plan I already have?
That's easy. You can upgrade your services online by going to Order Online on your local Bright House Networks' website, by calling us at 1-866-898-9101, or by visiting a Bright House Networks Customer Service Centers or Sales and Demonstration Center.
- Can I add High Speed Internet service on the web?
You can add High Speed Internet service by going to Order Online on your local Bright House Networks' website. You'll also be able to add Digital Cable, Digital Phone and premium movies services as well.
- What if I want to cancel my Bright House Networks services?
You will need to contact customer care by calling 1-866-898-9101.
- What if I have an issue that has not been resolved?
At Bright House Networks, we're here for you. Our customer care professionals are trained to assist you with all aspects of your Bright House Networks service and they are available 24 hours a day, 7 days a week. However, from time to time, unusual circumstances may cause an issue to remain unresolved. In those instances, please contact us for the location servicing your account.
- What is Digital Cable?
Digital Cable from Bright House Networks puts you in control. Only Bright House Digital Cable offers movies on demand and premiums on demand like HBO. Plus when you have an HD ready TV, Bright House Digital Cable provides HDTV on local channels, as well as on HBO and Showtime. And of course, Digital Cable offers you terrific quality pictures and sound, over 250 channels of entertainment, and an advanced interactive on screen guide and more.
- What is a prorated or partial charge?
Prorated charges or credits for a partial month will apply when service is canceled or changed. For example, if you decide to add a premium service, the partial month amount will be reflected in the next statement after the change is completed. Only the account holder and others designated are authorized to make changes to your services.
- Why is my monthly service billed in advance?
Unlike a utility where your monthly change is based on usage and thus calculated at the end of your billing period, Bright House Networks charges a standard monthly rate for your service which is due at the beginning of your billing cycle. Bright House Networks bills customers one month in advance similar to all subscription services.
