- What is Digital Cable?
Digital Cable delivers a digital signal to your home with a reliable fiber optic network. Digital Cable provides digital pictures, CD-quality sound, on demand services, digital music and access to a greater variety of channels on your existing television. There are no expensive satellite dishes or antennas to buy.
- Explain how Digital Cable is different from satellite and wireless services?
With Bright House Networks Digital Cable, you are not required to sign a service contract or purchase expensive satellite dishes or antennas. We won't cut down trees to secure line of sight, and our signal is not subject to rain fade whereas satellite and wireless service may experience interruptions. Only Bright House Networks Digital Cable gives you access to Premium movie channels (more than any satellite service) plus on demand services, which allow you to start programs when you want, and pause, fast forward and rewind them with the Digital Remote. Bright House Networks Digital Cable customers receive 81 channels of free Standard Cable including several local channels on all additional outlets at no additional cost.
- What is the difference between Digital Cable and Standard Cable?
With Digital Cable you get a crystal clear picture, CD-quality sound and more channels - including 47 music channels and more than 40 digital channels like Discovery Health, Lifetime Real Women and ESPN Classic. Digital Cable also brings you access to Digital Sports packages, Premium movie channels, Foreign Language channels, and on demand services which allow you to start programs whenever you want and pause, fast forward, and rewind with your Digital Remote. The interactive on-screen guide is available only to Digital Cable customers. This provides a complete program guide that can be used without changing channels. Additionally, you will receive our Local On Demand and Free On Demand, programming content from several channels that change frequently - for FREE!
- Do I need to buy a special television to get Digital Cable?
No, you do not need a special television. Digital Cable works with your existing TV.
- What is included with Digital Cable?
With Digital Cable, you receive a digital set top box, remote control, the interactive on-screen guide, 81 Standard Cable channels, more than 40 digital channels and access to on demand services. You can add premium movie channels.
- Can I get a discount if I want Digital Cable and high speed Internet service?
Yes. Save money by ordering the Digital Combo- a specially priced package that brings you Digital Cable and High Speed Internet with a choice of Road Runner High Speed Online or EarthLink High Speed Internet. For technical information and instructions, visit the Customer Care section of our web site.
- Where can I see and try Digital Cable?
Simply visit a Bright House Networks Demonstration Center. While there you can test drive and order all of our products as well as have any of your customer care questions answered.
- What does the red light on my Digital Cable set top box mean and how do I turn it off?
That means you have a message! It also is indicated by a little mail envelope icon on your iGuide Screen. To view the messages, use your remote control and press the Menu key twice.
Arrow over and select 'Digital Messages' press OK.
You will see a list of messages. Highlight a message line and press OK to view the entire message.
When you are done, you can delete the message by selecting X when viewing the message. If all messages have been deleted, your red light will turn off. Messages are automatically deleted after two weeks. These messages allow us to inform you of important changes, special programming, and new services.
