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Press Release 2008-07-14
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Bright House Networks Surpasses 600,000 Residential Phone Customers in less than four years
Rapid Adoption Affirms Reliability and Value of BHN's Digital Phone Service

Orlando, Florida and Livonia, MI, July 14, 2008

Orlando, Florida and Livonia, MI – Bright House Networks announced that total Digital Phone customers grew over 50% percent in the past year and has now surpassed 600,000 DP residential customers. This achievement is a testament to the trust customers have come to place on BHN DP for connecting to family, friends, businesses and 911 emergency services. With two consecutive J.D. Power awards for customer satisfaction, BHN has established itself as a reliable alternative to the 120 year old classic Bell telephone companies.

BHN's state-of-the-art, high availability network processes over 200 million calls per month consisting of over 670 million subscriber minutes. And, unlike over-the-top, Internet-based phone services, BHN's DP is a facilities-based service that is configured to reliably handle exponentially greater volume across all of the BHN service areas.

"If you live anywhere in our markets and are not a Bright House phone customer, chances are good that you are speaking with one on their BHN phone service at some point over the course of your days. Our double-digit growth and JD Power's awards are a testament to overall consumer satisfaction with this product," Kevin Hyman, executive vice president of operations for BHN said.

"Digital Phone has been very well-received as evidenced by the fact that in our market we have nearly doubled our phone customers in the past year," said Robert McCann, president of the Bright House Networks Detroit Division. "Digital Phone is a proven reliable service, and is an example of what our Hybrid-Fiber Coaxial (HFC) Network, enables us to do."

BHN's DP service is one of the most feature-rich phone products on the market today. In addition to enjoying a crystal clear phone connection, all DP customers get ten popular calling features including caller ID, call waiting, three-way calling, call forwarding, call return and more.

 

About Bright House Networks

Advance/Newhouse Communications provides day-to-day management of Bright House Networks cable systems pursuant to its partnership with Time Warner Entertainment. Bright House Networks serves more than two million customers in several large markets that include Tampa Bay and Central Florida (Orlando), Indianapolis, Birmingham, Bakersfield and Detroit, along with several other smaller systems in Alabama and the Florida Panhandle. The high-growth Tampa/Central Florida markets are contiguous and form one of the country's largest cable clusters.

Nearly 100% of Bright House Networks customers have high-speed data (HSD), Video-on-Demand (VOD) and Subscription Video-on-Demand (SVOD) available to them. Bright House Networks also makes available Digital Video Recorders (DVR) that have become immensely popular with customers. The company's Florida operations currently deliver nearly 300 channels to customers and were among the first in the country to offer High Definition Television signals (HDTV). Since its introduction, HDTV has achieved impressive acceptance with Bright House Networks customers who are equipped to receive the signals. Bright House Networks also offers HSD customers a choice of Multiple Internet Service Providers (MISP). The company recently commenced deployment of Digital Phone in Tampa Bay, Central Florida, and Michigan.

Exceptional customer service, free-of-charge, 24 hours per day, local and seven days per week is the company's cornerstone of its business and top priority across all operating units. Public affairs, social responsibility and community involvement continue as major initiatives for the company as an ongoing commitment to the families and communities Bright House Networks serves. This includes long-term commitments to education and to what matters in the lives of the Bright House Networks customers.

 

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