Bright House Networks Starts Crime-Stopper Program
Michigan employees begin operation "Bright Eyes"
Livonia, MI, May 23, 2007
The areas that cable TV provider Bright House Networks of Michigan service will soon be safer places to live, thanks to a new neighborhood watch program being launched by Bright House Networks of Michigan.
Operation Bright Eyes, beginning Wednesday, May 23, will enable Bright House Networks field service representatives and other employees to easily identify suspicious behavior and to quickly report criminal activities to the proper authorities. BHN of Michigan currently provides service to Farmington, Farmington Hills, Livonia, Novi and Redford Township.
"We know that crime is a concern to the residents of the communities we serve," said Bob McCann, president of Bright House Networks of Michigan. "Our new Operation Bright Eyes program will enable our employees to be additional eyes and ears for our neighborhoods and hopefully will make a difference in fighting crime and help keep residents safer."
More than 100 Bright House employees will receive crime-watch training from Dan DiBardino, board member of Crime Stoppers of Michigan and partner of Recon Management Group, a leading security consulting and protective services firm based in Bingham Farms. Every employee will also be equipped with a comprehensive list of emergency numbers to call should they witness a crime.
BHN of Michigan employee Operation Bright Eyes training will begin in mid-May and will continue throughout the year. The goal is to have 100 percent employee participation in the program by the end of 2007.
"We are going to equip Bright House Networks' employees with the additional skills needed to know what to do if they were ever in a situation where they witnessed a crime or suspicious behavior," said Dan DiBardino, partner of Recon Management Group. "This is a great program and it will ultimately benefit, not only the customers of Bright House of Michigan, but all of the communities that the company services."
About Bright House Networks
Advance/Newhouse Communications provides day-to-day management of Bright House Networks cable systems pursuant to its partnership with Time Warner Entertainment. Bright House Networks serves more than two million customers in several large markets that include Tampa Bay and Central Florida (Orlando), Indianapolis, Birmingham, Bakersfield and Detroit, along with several other smaller systems in Alabama and the Florida Panhandle. The high-growth Tampa/Central Florida markets are contiguous and form one of the country's largest cable clusters.
Nearly 100% of Bright House Networks customers have high-speed data (HSD), Video-on-Demand (VOD) and Subscription Video-on-Demand (SVOD) available to them. Bright House Networks also makes available Digital Video Recorders (DVR) that have become immensely popular with customers. The company's Florida operations currently deliver nearly 300 channels to customers and were among the first in the country to offer High Definition Television signals (HDTV). Since its introduction, HDTV has achieved impressive acceptance with Bright House Networks customers who are equipped to receive the signals. Bright House Networks also offers HSD customers a choice of Multiple Internet Service Providers (MISP). The company recently commenced deployment of Digital Phone in Tampa Bay, Central Florida, and Michigan.
Exceptional customer service, free-of-charge, 24 hours per day, local and seven days per week is the company's cornerstone of its business and top priority across all operating units. Public affairs, social responsibility and community involvement continue as major initiatives for the company as an ongoing commitment to the families and communities Bright House Networks serves. This includes long-term commitments to education and to what matters in the lives of the Bright House Networks customers.
